Privacy Policy
We are committed to the protection of the personal information that we collect from you. We have developed this policy in accordance with the New Zealand Privacy Act 2020 (Privacy Act) to provide you with the relevant details on how we handle your personal information including how we collect, process, use and disclose your personal information.
It is important to note that we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the site;
- Compliance with our legal obligations;
- To protect your vital interests and safety;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Please take the time to carefully read through this policy before you provide us with any personal information. We also encourage you to check this policy regularly as it may change from time to time due to legal or regulatory reasons. If you have any questions about matters that are not addressed in this policy, please contact us.
Collection of Personal Information
When you use our site, we collect personal information for subscriptions and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Order information
Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
Purpose:
- to provide products or services to you
- to fulfil our contract
- to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations
- to communicate with you
- to screen our orders for potential risk or fraud
- provide you with information or advertising relating to our products or services
Source: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
Purpose: to provide customer support and ensure customer needs are met.
Source: collected from you.
Data Sharing
Personal information collected: name, location, email address, phone number, and browsing behavior in our online store.
Purpose:
- To provide products and services to you
- For campaign and sales performance
- Provide you with information or advertising relating to our products or services
Source: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and our third party Meta.
Minors
We do not intentionally collect Personal Information from children. Anyone below the age of 18 years is prohibited from purchasing Products from us. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information and Data Activity with service providers to help us provide our services and fulfil our contract with you.
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
- Customer Data Activity is shared to power relevant advertising specifically for you and business purposes. A third party we work with is Meta, Facebook. Your data is shared using the Facebook Pixel, advanced matching, and Conversions API. To opt out of this, you can disconnect this data shared with us through the third party at any time by selecting Off-Facebook Activity. Any issue arising from the third party or sharing of data activity is not liable to us and is at your own risk. To read more about how customer data is shared to us by Facebook, read: https://www.facebook.com/business/help/363303621411154?id=818859032317965
We take reasonable steps to ensure that third parties that we disclose your personal information protect your privacy to the same standard expected of us. We will use reasonable endeavours to ensure the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorised access, use, modification or disclosure. Any personal information that we receive is securely stored and access is fully restricted to our authorised personnel.
Using Personal Information
We use your Personal Information to provide our services to you, which include: advertising our products and sales, processing payments, shipping and completing of your order, and notifying you of new products, services, and offers.