Frequently Asked Questions

EXPECT CHANGES TO SHIPPING TIMES DUE TO COVID

 

When will my order arrive?

Our products usually ship within 14 business days after placing your order. However, due to the pandemic, shipping times can be delayed up to two weeks. It's a busy time, but we're working closely with our delivery partners to ensure your order arrives safely to you.

 

Do you ship internationally?

Yes! We are currently shipping to international addresses. 

 

How much does shipping cost?

All orders include free delivery.

 

How will I know if my order is placed?

We will send you a confirmation email as soon as your order is placed summarizing all the details you need. If you have not received a confirmation email, please contact us, we will happily solve this issue for you.

 

Can I cancel my order?

Yes, when you have received your item(s), you can ship it back to us and we will FULLY refund you provided the item(s) is in it's original condition. Proof of purchase is required and must be returned to us within 28 days of receiving your order.

 

What is the return policy?

We wish to provide all customers with an EZ experience, which is why we have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. For more information refer to our Refund Policy Page.

 

Will my refund include shipping costs?

If you change your mind about a purchase for any reason we will happily refund you the purchase price of the item including shipping costs. 

  

Wrong information when ordering?

If you need to update any important details, select the contact us tab and send us a message within 24 hours of placing your order and we can change it for you.